west elm in Oak Brook, IL Closed now

Reviews about west elm

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  April 16, 2019, by Rose Hettinger
  Beware return policy is horrific! Received a duvet cover and pillow shams as a Christmas gift that I did not like. Went to return them and was told I could not return them at the store? I had to pay $20 in shipping and send them back? What? What business inconveniences a customer like that? Finally got a manager who told me he would process the return but would be a store credit. Ok I'm ok with that I guess. Then tells me it will come in the mail?????? Whhhhhaaaat? I was ready to spend my store credit and then some right then and there which would of been upwards towards $1000. Now I'm upset AND will only use my store credit and will not patronize this business again. Very difficult return policy and not so friendly employees. I'm done with this overpriced garage sale item store.